A 10% deposit is required to secure all bookings. This deposit is non-transferable and non-refundable if the booking is cancelled.

The remaining balance must be paid in full on the day of the cleaning service, by bank transfer or cash.

Late payments may incur additional charges and may result in the suspension or termination of future services.

Clients must provide at least 48 hours' notice if they wish to cancel or reschedule a booking. Cancellations inside 48 hours retain the deposit; cancellations inside 24 hours or on the day are charged the full service fee.

We do not offer refunds. However, if you are not satisfied with the service, please contact us within 24 hours of the clean and we will arrange to return and rectify the issue.

Any concerns regarding the service must be reported within 24 hours of the cleaning being completed.

If anyone in the household is experiencing illness that could pose a health risk to our cleaners, please inform us as soon as possible so we can take appropriate precautions.

Clients are responsible for ensuring that access to the property is available at the agreed appointment time.

Our cleaners will wait a maximum of 15 minutes after the scheduled arrival time to gain access to the property.

If we are unable to access the property at the scheduled time, the appointment will be cancelled and the full service fee will still be charged.

Suitable parking must be available within a reasonable distance from the property.

We do not accept jobs involving:

• Biohazard or extreme hoarding conditions
• Human or animal bodily fluids
• Excessive mould, fungus, needles, or sewage
• Active pest infestations

If any of the above are discovered on arrival, the full service fee will still be charged.

We are not liable for missing, misplaced, or unaccounted items unless the loss is clearly and directly proven to be the result of gross negligence on our part. We are not responsible for cataloguing belongings, authenticating or appraising items, or tracking item condition once organising begins.

We reserve the right to terminate or refuse future services in cases of repeated late payments, failure to comply with these terms, or inappropriate behaviour. By booking our services, you agree to the above Terms and Conditions.