RVD Cleaning Ltd is the data controller and is responsible for your personal data. If you have any questions about this policy, please contact us using the details below.

• Legal entity: RVD Cleaning Ltd
• Email: rvdcleaningltd@gmail.com
• Address: Coventry, West Midlands, UK
• Phone: +44 7441 919938

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer the following categories of personal data:

• Identity Data — first name, last name, title
• Contact Data — address, email address, telephone numbers
• Financial Data — payment card details (processed securely by our payment provider)
• Transaction Data — details of bookings and payments made
• Technical Data — IP address, browser type and version, device information
• Profile Data — your preferences, feedback and survey responses
• Usage Data — information about how you use our website and services

We use different methods to collect data from and about you, including through:

• Direct interactions — when you book a service, fill in a form, or contact us
• Automated technologies — as you use our website, we may collect Technical Data automatically
• Third parties — such as payment processors or analytics providers

We may share your personal data with the parties set out below for the purposes explained in this policy:

• Vetted cleaning professionals delivering your booking
• Service providers who support our booking and scheduling systems
• Payment processors handling secure transactions
• Professional advisers including lawyers and auditors
• Regulators and authorities, including HMRC, where required by law

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, including 256-bit SSL encryption across our booking system.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements.

Under UK data protection law (UK GDPR), you have rights in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time, where relevant

If you wish to exercise any of these rights, please contact us. You also have the right to make a complaint to the Information Commissioner's Office (ICO) at any time.

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, some parts of this website — such as the instant quote tool and live booking wizard — may become inaccessible or not function properly.